Fraud Management Outsourcing
MPServices adds a layer of management and knowledge that allows businesses to maximize sales while minimizing fraudulent pressure. Taking advantage of the study of the regulations, the tools of the market and an exhaustive knowledge of the sector, we are able to achieve the most ambitious goals.
Analysis of fraudulent chargebacks
Redefining Fraud Patterns
Transaction flow
Configuration of rules and risk profiles
Review – Analysis in real time
Detection of false positives
Chargebacks and Fraud
Dispute the counter-charges before the buyer
Business Case
MPServices prepares Business Cases to evaluate the potential improvement of an online business at the checkout of payments. Comprehensive study of payment means, acquisition, fraud management, transaction flow and user experience. A business case makes it possible to quantify the potential for business improvement.
Data Gathering
Analysis and
Business Case
Flow Definition
Fraud Patterns
Tools adaptation
Launch
Recovery of Carts
MPServices can recover abandoned carts generated by the fraud screen.
Fraud screens can generate scenarios with many transaction declinations originating from legitimate customers, false positives. Thanks to the market knowledge, MPServices can make a more accurate estimate of the water of the transactions, and therefore determine which ones should not have been blocked.
At this point, flows and operations can be set to be able to recover the carts, either through regenerating the transaction or by contacting the customers.
Rejections
False positives detection
Whitelisting
Contact
Recovery
Countercharge dispute
At MPServices we generate an additional line of revenue for businesses by efficiently disputing the chargebacks they receive. We articulate a process with ecommerce buyers that is solid and efficient to establish an automated dispute process that achieves the highest possible success rate given the conditions of commerce. To maximize success, we tailor the format and content of disputes based on the country, the issuing bank, the nature of the dispute and the evidence available to the trade.
PROJECT MANAGEMENT
Business Case
Analysis of processes and systems
Creation Templates
Countercharge dispute
CONTINUOUS IMPROVE
AUTOMATION
Consultancy
Given the extensive experience of our payment and fraud analysts, MPServices can offer consulting jobs with the most expert insight in the market. We include support or management services for:
Request for Proposal
Study of fraud patterns
Launching in new countries
Opportunities in authorization fees
Efficiency in fraud prevention activities
Study and improvements in the dispute process
Comparison between acquirers